Privacy Policy

1 Introduction

Welcome to CampusXplore ("we", "us", "our"). CampusXplore is an admission guidance and educational counselling platform operated by CampusXplore Education Services Pvt. Ltd., registered in Bengaluru, Karnataka, India.

We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website campusxplore.com, contact us for counselling services, or engage with us through any of our online or offline channels.

Please read this policy carefully. If you do not agree with its terms, please discontinue use of our website and services. By using our website or submitting your information through any form, you consent to the practices described in this Privacy Policy.

2 Information We Collect

We collect information in the following ways:

A. Information You Provide Directly

• Identity Data: Your full name, date of birth, and gender
• Contact Data: Email address, phone number, WhatsApp number, and postal address
• Academic Data: 10th and 12th marks, KCET/COMEDK/PGCET/KMAT/CLAT rank or score, preferred courses and branches, preferred colleges, and category (GM/OBC/SC/ST)
• Financial Data: Approximate family income (collected only when relevant for scholarship or fee assessment — we do not collect bank or card details)
• Communication Data: Any messages, queries, or information you send us via contact forms, email, or WhatsApp

B. Information Collected Automatically

• Usage Data: Pages visited, time spent, links clicked, and navigation patterns on our website
• Device Data: IP address, browser type, operating system, and device identifiers
• Location Data: Approximate geographic location inferred from IP address (not precise GPS location)
• Cookie Data: Data stored by cookies and similar tracking technologies (see Section 6)

3 How We Use Your Information

We use the information we collect for the following purposes:

• Admission Counselling: To analyse your academic profile, rank, category, and goals — and provide personalised guidance on colleges, courses, and admission routes.
• Communication: To contact you with counselling appointments, admission reminders, deadline alerts, and follow-up information relevant to your admission process.
• Service Delivery: To provide our admission guidance services, including option entry assistance, document guidance, and counselling round support.
• Improving Our Services: To analyse how students use our platform, identify gaps in our guidance, and continuously improve the quality of our counselling.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes as required by Indian law.
• Marketing (with consent): To send informational emails about upcoming admission seasons, new counselling services, or webinars — only where you have opted in. You may opt out at any time.

4 Information Sharing & Disclosure

We take your privacy seriously. We do not sell, rent, or trade your personal information to any third party. We share your information only in the following limited circumstances:

• With Your Explicit Consent: When you authorise us to submit your application or share your profile with a specific college as part of the admission process.
• Service Providers: With trusted third-party service providers who assist us in operating our website and delivering our services (such as hosting, email delivery, or CRM software) — bound by strict confidentiality agreements.
• Legal Requirements: When disclosure is required by law, court order, or governmental authority under Indian law (e.g., under the Information Technology Act, 2000).
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, where your data may be transferred — you will be notified via email and/or prominent notice on our website.

5 Data Storage & Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, alteration, disclosure, or destruction.

• All data is stored on secure servers with industry-standard encryption (SSL/TLS)
• Access to personal data is restricted to authorised CampusXplore staff on a need-to-know basis
• All staff with access to student data are bound by confidentiality obligations
• We conduct periodic security reviews and vulnerability assessments of our systems
• Physical records (if any) are stored in locked, access-controlled premises

Data Retention: We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law — typically for a period of 3 years after the completion of your admission process, after which it is securely deleted or anonymised.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

6 Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and understand how visitors interact with our site.

Types of cookies we use:

• Essential Cookies: Necessary for the website to function correctly (e.g., session management, form submission). These cannot be disabled.
• Analytics Cookies: Used via Google Analytics to understand how visitors use our site — such as pages visited, time spent, and traffic sources. This data is aggregated and anonymous.
• Preference Cookies: Remember your preferences (such as language or form data) to improve your experience on return visits.
• Marketing Cookies: Used to track the effectiveness of our advertisements on third-party platforms (such as Google Ads or Facebook). We use this data only to measure ad performance.

You can control cookie settings through your browser settings. Note that disabling certain cookies may affect the functionality of our website. You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

7 Your Rights & Choices

Under applicable Indian data protection laws, including the Information Technology (Amendment) Act, 2008, and the Digital Personal Data Protection Act, 2023 (DPDPA), you have the following rights:

• Right to Access: You may request a copy of the personal data we hold about you.
• Right to Correction: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to legal retention requirements.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing.
• Right to Opt Out of Marketing: You may opt out of promotional communications at any time by clicking "Unsubscribe" in any email or contacting us directly.
• Right to Grievance Redressal: You have the right to raise a grievance with our Data Protection Officer (details below).

To exercise any of these rights, please contact us at info.jptechnologies01@gmail.com. We will respond to your request within 30 days.

8 Third-Party Links

Our website may contain links to third-party websites, college portals (such as KEA, COMEDK, CLAT Consortium), government portals, and other educational resources. These links are provided for your convenience and information only.

CampusXplore has no control over the content, privacy practices, or security of these third-party websites. We are not responsible for their privacy policies or practices. We encourage you to review the privacy policies of any third-party site you visit before providing personal information.

9 Children's Privacy

Our services are intended for students who are typically 17 years of age and older (admission-seeking age). We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent.

If you are a parent or guardian and believe that your child under 13 has provided us with personal information, please contact us immediately at info.jptechnologies01@gmail.com. We will take steps to delete such information from our systems promptly.

For students aged 13–17 who use our services, we recommend that a parent or guardian review this Privacy Policy and is involved in the counselling process.

10 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the "Last Updated" date at the top of this policy
• Post a prominent notice on our website's homepage
• Send an email notification to registered users where the changes are significant

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised policy.

11 Contact Us – Privacy Queries

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact our Data Protection Officer: